WECHAT – LAW ENFORCEMENT DATA REQUEST GUIDELINES
Last modified: October 8, 2013
These operational guidelines are for any law enforcement agency or other government authority (the “Requesting Authority”) making a request to WeChat International Pte. Ltd. (“we”, “our” or “us”) for disclosure of data about our users on WeChat (a “Request”).
We respond to Requests made by a Requesting Authority in accordance with these guidelines, subject always to applicable laws and regulations.
We provide customer information in response to law enforcement requests when legally required to do so. We will scrutinize all requests to make sure they comply with the law.
WHAT KINDS OF REQUESTS DO WE RESPOND TO?
We respond to the following types of Requests:
We accept Requests from Requesting Authorities to preserve specified records or data, pending the issuance of valid legal process, for a reasonable period of time and in accordance with applicable laws and regulations. Please complete this form to make a Preservation Request. . If we do not receive formal legal request for the preserved information before the end of the preservation period, the preserved information may be deleted when the preservation period expires. In addition to the information described below (in “Form of the Request”), preservation requests must be sent on law enforcement letterhead, signed, and must include a statement with details about steps that are being taken to obtain legal process for the data sought to be preserved. Preservation requests may be sent via the methods described below.
Requests from Requesting Authorities that give us a good faith belief regarding an imminent emergency involving risk of death, serious physical injury to a person or any risk of harm to a child. Please complete this form to make an Emergency Request.
Legal Process Requests
Requests made in accordance with applicable laws and regulations. This may include Requests arising from valid search warrants and subpoenas, or valid Requests made in accordance with applicable mutual legal assistance arrangements and channels. Please complete this form to make a Legal Process Request.
RETAINING AND DISCLOSING OF DATA
FORM OF REQUEST
We will only respond to written Requests that are made in accordance with applicable laws and regulations. Please clearly specify the following:
All Emergency Requests must be made using the form certifying the truthfulness and correctness of the Request.
NOTIFICATION OF OUR USERS
We respect our users’ rights and privacy. We may therefore notify the relevant user about any Requests for their data prior to disclosure, unless we are prohibited from doing so under applicable laws or regulations, by the terms of any legal process (such as a confidentiality order), or where we reasonably believe that such disclosure may create imminent [serious] danger or risk for us or any third party.
REIMBURSEMENT OF COSTS
To the extent permitted by applicable laws and regulations, we may seek reimbursement of our costs in responding to a Request.
We do not provide expert testimony support, except to the extent required by applicable laws and regulations.
WHERE SHOULD REQUESTS BE SENT TO?
All Requests should be sent to the following contact details:
1. emailed to email@example.com with the subject : Law Enforcement Agency Disclosure Request; or
2. by registered mail to WeChat International Pte. Ltd., c/o Level 29, Three Pacific Place, 1 Queen’s Road East, Wanchai, Hong Kong (Attention: Legal Department)
Please note that: