HOW WE PROCESS YOUR INFORMATION

The following lists what Personal Information we collect, how we use it (and the legal basis for processing that Personal Information under EU law to the extent applicable):

Information Purpose of Processing
Registration Data and Log-in Data. Your name, user alias, mobile phone number, password, gender, and IP address.
Legal Basis (EU): Contract
  • to set up and log-in to a user account on WeChat;
  • to notify you about changes to WeChat;
  • to facilitate communication;
  • to provide you with user support;
  • to enforce our terms, conditions, and policies;
  • to place VoIP calls using WeChat;
  • to communicate with you;
  • to provide personalised help and instructions;
  • to better understand how you access and use WeChat;
  • to develop new and improve existing services;
  • to provide language and location customisation;
  • to protect any rights, property or safety of ours, our affiliate companies, or other users of WeChat; and
  • to administer WeChat and for internal operations, including troubleshooting, data analysis, testing, research, security, fraud-detection, account management, and survey purposes.
User Profile Search Data. Record of search inquiries.
Legal Basis (EU): Contract
  • to provide quick access to previous searches.
Shared Information - Profile Data. Any information that you include in your publicly-visible WeChat profile, which may include your profile ID, name, and photo.
Legal Basis (EU): Contract
  • to administer the WeChat platform in accordance with your instructions and requests;
  • to provide personalised help and instructions;
  • to provide language and location customisation;
  • to develop new and improve existing services;
  • to better understand how you access and use WeChat;
  • to maintain your WeChat account in accordance with your instructions and requests.
Shared Information – Profile Media. This comprises all of the information you make available to other users via WeChat, comprising:
  • WeChat Moments posts and responding to other users’ WeChat Moments; and
  • information made available by another user about you via their use of WeChat – for example, any Shared Information that others using WeChat make available about you via WeChat Moments and communications they make to you and others using WeChat.

Legal Basis (EU): Contract
  • to administer the WeChat platform;
  • to provide personalised help and instructions;
  • to provide language and location customisation;
  • to develop new and improve existing services;
  • to maintain your WeChat account;
  • to better understand how you access and use WeChat.
Additional Account Security. Voiceprint (an optional security features for you), Emergency Contacts, Managed Devices, Email address, Facebook Connect OpenID, Facebook Connect Token, QQ ID.
Legal Basis (EU): Contract
  • to verify your identity
  • account security.
Chat Data. Content of communications between you and another user or group of users. This is stored on your device and the devices of the users that you have sent communications to. We do not permanently store this information on our servers and it only passes through our servers so that it can be distributed to the users you have chosen to send communications to.
Legal Basis (EU): Contract
  • to facilitate delivery of communication to another user.
Contacts List. Your on-device contact list.
Legal Basis (EU): Contract
  • to connect you with other WeChat users using the “Recommended Friends” function.
OpenID. We generate an OpenID each instance your WeChat account activates a third-party WeChat Open Platform service. It is a unique identifier that only exists for one account connecting to a single service and allows it to be identified without using other personal information – for example, your name or email address. In addition, we create a UnionID for each instance your WeChat account connects to a service or services operated by a single third-party operator. This allows the third-party operator to associate your activity more easily across various inter-related services offered by the same operator.
Legal Basis (EU): Contract
  • to allow you to follow an Official Account;
  • to allow you to use a Mini Program; and
  • to allow you to use your WeChat ID to log-in to third party services.
Log Data. See definition above.
Legal Basis (EU): Legitimate Interests
  • to better understand how you access and use WeChat;
  • to administer WeChat;
  • for internal operations, including troubleshooting, data analysis, testing, research, security, fraud-detection, and account management.
Location Information. See definition above.
Legal Basis (EU): Contract
  • for security, fraud-detection and account management (such as to ensure there are not multiple log-ins or suspicious log-ins on your account);
  • to provide you with location-based services that you choose to use:
    • Share Location (when you elect to share your location within a chat with other users);
    • Moments/Point of Interest (geo-tagging a place in a Moments post);
    • WeRun (when you elect to use this feature WeChat uses your accelerometer and gy
    • Official Accounts (if you elect to disclose your location to an Official Account, that information will be shared with the Official Account);
    • Mini Program (if you choose to disclose your location to a Mini Program, or choose to find Mini Programs Nearby);
    • People Nearby, Shake, Message in a Bottle (these are location-based services that you can choose to use to disclose your general location for a limited period of time (and you can choose to clear such location data at any time);
    • Top Stories (if you access this feature, we use your location to optimize locally relevant news content for you);
    • Search (if you perform an external search using WeChat, the service uses your location to provide you with locally relevant information);
  • to provide language and location customisation.
Credit card information
Legal Basis (EU): We process this data in accordance with our obligations under applicable law.
  • In some regions, credit card information is collected and the card information verified via a third-party payment processing service for the purpose of verifying parental or guardian consent to use WeChat by an underage minor. This information is not permanently stored to WeChat's servers and is immediately disposed after a verification request has been performed by the third-party payment processing service.
Customer Support Information. Any information that you provide to our customer support team.
Legal Basis (EU): Contract
  • to investigate your support issue.
Device Data. Media stored on your device.
Legal Basis (EU): Contract
  • to facilitate the sharing of such media using WeChat.
Social Connect Information. Your QQ ID or Facebook Connect Token (as applicable).
Legal Basis (EU): Contract
  • if you choose to connect a third party social media account to your WeChat account, we process this information to facilitate login to WeChat via social media account.
  • if you publish content on your Moments, WeChat will facilitate the publishing to a authenticated third party social media account if you choose to share this content to the third party account
Surveys. If you choose to participate in a survey, we may request certain Personal Information from you. We may use a third party service provider to conduct these surveys and this will be notified to you prior to you completing the survey.
Legal Basis (EU): Consent
  • to better understand how you access and use WeChat;
  • to provide personalised help and instructions;
  • to develop new and improve existing services;
  • to improve WeChat and respond to customer requests and preferences.
Contest Information. Any information that you provide to us in submitting an entry to a contest offered on WeChat.
Legal Basis (EU): Contract
  • to facilitate your participation in the contest;
  • to award prizes, if applicable.

Legal Basis (EU): Legitimate Interests
Pseudonymised and Aggregated Data. We pseudonymise and aggregate certain Personal Information to improve our services
  • Analysis of what features or actions are taken within the app in order to improve app experience
  • Fraud detection and account safety analysis
  • User demographic analysis on items such as region, phone model, operating system platform, system language, and WeChat version in order to better understand how our users are using WeChat
  • Web and account traffic statistics of what content and services are used when users access third-party services on the WeChat Open Platform as a method for informing third-party service providers basic analysis of how their service is being used by WeChat users
Cookies. We further explain such collection in “Tracking Technologies” section.
Legal Basis (EU):** Contract
  • to facilitate log-in and account verification;
  • to assess effectiveness of and improve advertising and other marketing and promotional activities.

Some features of WeChat are only available to users in certain jurisdictions. For these features we collect additional information as follows:

Information Purpose of Processing
Additional Registration Data – Verified Account. Nationality, date of birth, residential address, copy of residential address proof, copy of personal identification document (for example passport, identification card, home return permit, etc.), personal identification document number, occupation, and source of funds.
Availability: This feature is only available to users with mobile numbers issued in certain jurisdictions (such as Hong Kong)
If you choose to apply for account verification (in order to unlock additional payment and fund settlement features in WeChat), we use this information to:
  • to verify your identity; and
  • to facilitate payment and funds settlement.
Payments Information. Your credit card number, expiry, CVC and cardholder name. Please note that where a payment is processed by a third party payment service provider, we do not collect or store any Personal Information, though we may receive summary information about transactions.
Availability: This feature is only available to users with mobile numbers issued in certain jurisdictions (such as Hong Kong)
  • to facilitate your purchases within WeChat; and
  • to validate your real name to facilitate the creation of your WeChat Pay account.

Personal Information within Your Content

If any of your Personal Information comprises Your Content (as defined in the WeChat Terms of Service), we and our affiliate companies may (subject to this Privacy Policy) use such Personal Information in accordance with the “Your Content” section of the WeChat Terms of Service.